MINI COSTING & WARRANTY CLERK
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Description

 

The most edgy, energetic and exciting car company in the world needs dealers that make the brand come to life. What’s the secret to this?

Quite simply, our employees. Their attitude, enthusiasm and even sense of humour set them apart and make them special. If you want to be part of this adventure, join our team!

As a MINI Costing & Warranty Clerk you will be at the forefront of the automotive industry.

Reporting to the MINI Service Manager you will be responsible for fairly costing job cards, ensuring high levels of customer satisfaction and maximising departmental profitability.

Responsibilities will  include:


•    Accurate costing of total job (service and repairs) cards and handing over to MINI Service Agent
•    Ensure all motor plan contracts are active
•    Verify all service customers details 
•    Ensure date of vehicle sale and manufacturing date are checked
•    Ensure chassis and engine numbers are checked
•    Ensure customer service history is checked
•    Ensure all extra work required is checked
•    Ensure the service kit checked
•    Ensure all active campaigns are carried out
•    Ensure correct labour costs are allocated to repair costs
•    Raise sublet repair order
•    Follow up on the status of the job
•    Receive the invoice
•    Process the invoice
•    Identify items to be paid by the customer on collection of the vehicle
•    Print invoice
•    File the invoice
•    Ensure all mark-ups are loaded accurately
•    Process all Motor plan / Warranty claims on WXE
•    Accurately track all Motor plan / Warranty claims on a daily basis until payment is received
•    Ensure all Motor plan / Warranty controls are accurately checked
•    Ensure accurate claims submitted timeously to MINI SA
•    Attain Motor plan and Warranty authorization as required by bulletins to be obtained on CAESAR system
•    Ensure additional work identified by technicians to be counter-signed by relevant technical person 
•    Attend to all general Motor plan / Warranty claim inquiries and apply relevant corrective action
•    Ensure payment files are downloaded from system each week
•    Ensure all claims are timeously reconciled
•    Identify any claim rejections, over or under payments and apply corrective action 

•    Ensure correct parts (needed to return to MINI SA) are correctly retrieved from parts warehouse 
•    Ensure parts are accurately binned and returned to MINI SA
•    Ensure parts are timeously returned to MINI SA
•    Ensure all dockets are signed by relevant parties and filed accordingly 
•    Ensure all copies are send to MINI SA
•    Discuss individual performance against target
•    Discuss CSI and SCSI results and potential action plans
•    Ensure effective understanding of latest MINI SA bulletins and procedures
•    Discuss potential marketing initiatives 

 

About you​

Highly motivated and with a competitive edge you will enjoy going the extra mile for your customers, and thrive on leading a competitive team.  You will be a problem solver with a passion for leading and developing your staff.  Ideally you will have previous leadership experience within an automotive sales environment, and a track record of exceeding your sales and service targets.

Specific Skills required

·         Due to the challenging nature of the role prior leadership experience in the automotive sector is essential

·         Proven track record 

·         Ability to evolve and adapt with changing business needs​