BMW AFTERSALES CONSULTANT
As the world’s leading premium car brand, BMW is known worldwide for its outstanding customer service. How do we achieve this? Through employing people who understand innovative products and premium service.
As a BMW Aftersales Consultant you will be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today and working with the latest in diagnostic technology in a state of the art environment.
Reporting to the Service Manager you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximising departmental profitability.
Responsibilities will include:
Making appointments, processing repair orders, quotes and invoices
Providing customer support via the phone and face to face at the dealership
Qualifying customer problems and logging them for technicians to review
Ordering additional stock as required so approved repairs can occur without delay
Ensuring customer approval for all remedial work to be carried out
Promoting our range of vehicle parts and accessories
Internal coordination of service work to adhere to commitments made to customers
Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
Accurately tracking hours available and hours sold in appointment diary
Highly motivated and with a competitive edge you will enjoy going the extra mile for your customers, and thrive on leading a competitive team. You will be a problem solver with a passion for leading and developing your staff. Ideally you will have previous leadership experience within an automotive sales environment, and a track record of exceeding your sales and service targets.
Specific Skills required:
Due to the challenging nature of the role prior leadership experience in the automotive sector is essential
Proven track record of leading a team to exceed sales targets
Ability to evolve and adapt with changing business needs
Salary and Benefits:
This role will give you the opportunity to work for one of the world’s leading luxury car brands, and to deal with customers from a wide range of backgrounds.
In return we offer:
A generous base salary and lucrative commission structure